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How We Handle Your Privacy at mercy 188

Your account, payment details and personal information stay secure with us. We keep your data private, transparent about how we use it, and give you control over what…

Data encrypted in transitLocal law complianceYour access, anytime
mercy 188 How We Handle Your Privacy at mercy 188
REACH OUR TEAM

Contact Us About Your Privacy

Your privacy questions matter to us. We've made it easy to reach the right team—whether you want to know what data we hold, ask for a…

Live Chat Open the chat window in the lobby (bottom right).
Email Support Send your request to [email protected] with subject line 'Privacy Request'.
Account Settings Visit Settings > Privacy & Data inside your account to review permissions, adjust notification…
HOW WE PROTECT YOU

Data Security and Your Rights

We take data protection seriously. Every deposit via DANA, OVO, GoPay and QRIS is encrypted, and your account password is hashed—we never store it plain text.

Encryption

All account logins and payment transactions use TLS 1.2 encryption. Data in transit from your device to our servers is protected by industry-standard protocols.

Payment Verification

When you withdraw, we verify your DANA, OVO, GoPay or QRIS details match your account. This prevents unauthorized transfers and keeps your balance secure.

Retention Policy

We keep account data while you play. After closure, records are retained for 7 years where law requires. You can request early deletion subject to local regulations.

Access & Portability

Request a copy of your personal data in CSV format anytime. Use this to migrate to another service or review what mercy 188 holds on you.

Correction Rights

Found an error in your profile or payment details? Contact support with proof of correction needed. We update it within 2 business days.

Deletion Requests

You can ask us to delete your account and personal data depends on local law and transaction history. We'll confirm deletion in writing within 30 days.

Your Privacy Questions Answered

Below are the questions we hear most from players in Medan, Semarang and across Indonesia. If your question isn't answered here, our support team is ready to help via live chat or email.

When you register, we collect your name, email, phone number, date of birth and address. During deposit, we verify your identity and collect payment data linked to your DANA, OVO, GoPay or QRIS account. We also log your device type, IP address and gameplay activity for security and performance.

Account data is retained while your account is active. After closure, we keep records for 7 years where required by law to support dispute resolution and regulatory compliance. You can request early deletion—contact us and we'll process it within 30 days where local law permits.

We do not sell or rent your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS operators) to process deposits and withdrawals, and with legal authorities where law requires. We do not use your data for marketing outside mercy 188 without your explicit consent.

Open your account, go to Settings > Privacy & Data to see a summary of information we hold. For a complete copy in CSV format, contact support via live chat or email [email protected] with subject line 'Data Access Request'. We'll send it within 14 days.

Your DANA, OVO, GoPay or QRIS details are encrypted and verified during withdrawal processing. We do not store full payment credentials after the transaction completes. Your bank or payment provider manages the final transfer; we only see confirmation that the payout cleared.

Yes, you can request account deletion anytime. Contact support with your username and reason for closure. Depends on local law and active transactions, we will delete your account and personal data within 30 days. Some records may be retained for legal compliance.

We use cookies to keep you logged in, remember your language and payment preferences, and track gameplay for Player guidance checks. You can disable non-essential cookies in your browser settings, though this may affect page performance. Our privacy policy discloses each cookie type and purpose.