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Your Account Rights & How mercy 188 Operates

When you open an account with us, you agree to follow the terms that keep the lobby safe and fair for everyone.

Clear account access rulesTransparent withdrawal stepsYour data protection rights

The Agreement Between You and mercy 188

mercy 188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms form a binding agreement the moment you finish account registration and confirm your email. We operate under the jurisdiction stated in your account settings; access and eligibility depends on local law. All deposits, wagers and withdrawals happen through the wallet you fund with DANA,

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OVO, GoPay or QRIS. If you breach these terms—such as using a fake identity, sharing your login, or placing bets after a self-imposed account restriction—we may suspend or close your account without refunding remaining balance. Disputes are resolved through our support team first; unresolved claims may
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go to mediation where local law permits. You retain ownership of funds in your wallet unless your account is closed for breach.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Reach Us About Your Account

We keep support channels open so you can ask about your account status, verify a withdrawal or report an issue.

YOUR SECURITY MATTERS

How We Protect Your Account & Data

Your login details, payment history and personal information stay encrypted on secure servers. We never sell your data to third parties.

Password & 2FA

Set a strong password on signup. Enable two-factor authentication in Settings. We'll ask for a code each time you log in from a new device.

Data Encryption

All wallet transactions and personal data move through SSL encryption. Your payment details are never stored in plain text on our servers.

Withdrawal Verification

When you request a payout, we verify it goes to the exact payment method linked to your account. Mismatched accounts are flagged and held for manual review.

Record Retention

We keep your account history, deposits and withdrawals for 7 years. This helps us investigate disputes and meet legal obligations.

Fraud Detection

Our system flags unusual activity—like logins from new locations or rapid withdrawals. Suspicious accounts are frozen until verified by our team.

Request Your Data

Contact [email protected] with 'Data Request' in the subject line. We provide a copy of your personal data and account activity within 14 days.

What Players Ask About Our Terms

These questions come straight from our support inbox—real concerns from real account holders in Indonesia and beyond. We've answered them clearly so you understand exactly how these terms affect your wallet, your account and your play.

If you request closure, we process your remaining balance as a withdrawal to your registered payment method within 3 business days. If we close your account due to rule breach, any unplayed funds may be forfeited. Always withdraw your balance before a permanent closure if you're uncertain.

No. Each account is personal and tied to one ID holder. Sharing your login violates these terms and can lead to account suspension. If a family member wants to play, they open their own account with their own identity and payment method.

Most DANA and GoPay withdrawals clear within 1–2 minutes of approval. QRIS and OVO usually arrive within 5–10 minutes. Bank transfers may take up to 24 hours depending on your bank's processing time.

We hold accounts if we detect suspicious activity—like unusual login locations, rapid transactions or mismatched withdrawal details. Holds are lifted once you verify your identity via email or live chat. Standard verification takes 1–4 hours during business hours in Medan and Semarang time zones.

No. The same account rules apply whether you access the lobby on your phone, tablet or computer. Your wallet, deposit history and withdrawal status sync instantly across all devices, so your play is continuous.

Request account deletion through Settings > Account > Close Account. We delete your profile 30 days after your request if you don't log back in. Your transaction records stay for 7 years for legal compliance, but your personal details are removed from active systems.

No. Each person is allowed one active account. Multiple accounts violate these terms and will be closed without refund. If you lost access to your first account, contact support—we can help you recover it or reset your password.

Your Account Rights & How mercy 188 Operates

How to Reach Us About Your Account

How We Protect Your Account & Data

Password & 2FA

Data Encryption

Withdrawal Verification

Record Retention

Fraud Detection

Request Your Data

What Players Ask About Our Terms

01 What happens if I close my account—do I lose my balance?

02 Can I share my login with family?

03 How long does a DANA or GoPay withdrawal take?

04 What triggers a temporary account hold?

05 Are these terms different on mobile than desktop?

06 What if I want to delete my account permanently?

07 Can I open a second account with a different email?

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